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Location: Brooklyn, NY

Our client, a leading MSP that provides remote IT support, is looking for a Level 3 IT Technician responsible for resolving technical problems related to network administration, like firewalls, network switches, wifi controllers, server administration, DFS, DHCP, active directory, and group policy.

The ideal candidate will be a part of the highest tier in a three-tiered system of the company and must possess the highest level of technical expertise to solve complex problems relating to computer hardware or software and provide solutions based on their technical knowledge, research, and troubleshooting skills. 


  • Provide level 3 technical support for tech systems, including network installation and upgrading and end-user hardware and software
  • Support lower tiers that require more technical expertise in troubleshooting techniques, as well as diagnosing and resolving complex technical issues
  • Troubleshoot network and system problems remotely and onsite, identify their root cause, provide solutions and maintain system security to protect data, software, and hardware
  • Collaborate with internal teams to ensure the smooth operation of IT infrastructure by directly communicating with them in a professional and timely manner
  • Documenting issues and the problem-solving process, including all decisions and actions, were taken up until a solution was reached, in a knowledge-base format
  • Address specific questions about software and hardware issues, and provide instructions on how to repair or use it in a language that many people understand


  • At least 5 years of experience as a Level 3 IT Technician or any related profession in the same field
  • Expert-level knowledge and hands-on experience with L2/L3 Switching/Routing, Firewalls, IDS/IPS, VPN, security consulting, SSL, etc.
  • Strong TCP/IP and networking skills to perform network troubleshooting to isolate and diagnose common network problems
  • In-depth understanding of protocol and network analyzers
  • Expert-level understanding the role of customer support
  • Ability to work under stressful circumstances and deadline pressure
  • Ability to collaborate across members of the same team and cross-functional teams alike;
  • Exceptional verbal and written English communication skills are required to interact and communicate with external or internal partners

Apply now