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Location: Brooklyn, NY
Salary: $130K
Our client, a tech service-based company, is seeking a Technical Support Dept Manager to provide the highest customer service delivery while maintaining and managing exceptional customer satisfaction and experience.
The ideal candidate is responsible of managing technical ticketing system, actively interacting with customers across communication channels and platforms, and updating them with new products and services.
Responsibilities:
- Maintaining proactive communication channels with clients via phone, email, or face-to-face meetings with clients in a timely and accurate manner
- Communicate business values and keep clients up to date on any new goods, programs, or marketing activities, assisting them in understanding the whole range of company products, programs, and services
- Be the main point of contact for assigned customers and help them work through problems and train them on how to use our products and services
- Assigned to travel to the customer's physical location to determine their needs and assist them in using specific features
- enhance the customer experience by assisting on onboarding new clients with purchases, upgrades/returns, and usually providing technical assistance
Qualifications:
- 2+ years of proven experience as a Technical Customer Experience Specialist, or similar customer service role
- Ability to actively drive growth and opportunities within businesses by making creative recommendations and providing client-focused solutions to customer needs
- Demonstrate customer service skills in order to satisfy internal and external customers and build partner relationships
- Ability to communicate and present written and verbal English communication, as well as respond to and influence best solutions to client concerns and inquiries, if any;
- Self-motivated, detail-oriented, and proactive team leader with innovative ideas to inspire customer loyalty and support
- Ability to be flexible to changing demands and challenges and must be able to practice initiative and attentiveness